Effective Date: 10th July, 2025
At SelHomes (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy describes how we collect, use, store, share, and protect your personal information in compliance with the Data Protection Act, 2012 (Act 843) of Ghana.
By using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
1. What Information We Collect
We collect personal information that you provide to us or that we obtain in the course of providing our services. This may include:
a) Personal Information
- Full name
- Contact details (phone number, email, address)
- Identification documents (e.g., national ID, passport)
- Proof of property ownership or authorization
- Payment or transaction details (if applicable)
b) Property Information
- Property details (location, description, photos, price etc)
- Supporting documentation (e.g., land title, lease agreement)
c) Usage Information
- IP address
- Device and browser type
- Login and activity logs
- Cookies and similar tracking data (see section 7)
2. Why We Collect Your Information
We collect your information for the following purposes:
- To verify property ownership and documentation
- To list your property or respond to inquiries
- To facilitate communication between buyers, sellers, landlords, and agents
- To improve our services and user experience
- To comply with legal obligations
- To prevent fraud, unauthorized access, and illegal activities
We will not process your information in a manner that is incompatible with these purposes.
3. How We Share Your Information
We may share your information in the following circumstances:
- With verified buyers, sellers, agents, or landlords when necessary to fulfill your request
- With service providers who assist in our operations under strict confidentiality
- When required by law, regulation, or court order
- In connection with a business transfer (e.g., merger or acquisition)
We will never sell your personal data to third parties.
4. Your Rights Under Ghana’s Data Protection Act
You have the following rights under Act 843:
- Right to access: Request a copy of your personal data we hold.
- Right to correction: Request correction of inaccurate or incomplete data.
- Right to prevent processing: Object to certain processing of your personal data.
- Right to deletion: Request deletion of your personal data where appropriate.
- Right to be informed: Know how your data is being processed.
To exercise any of these rights, please contact us at the details provided in section 9.
5. Data Security
We implement appropriate physical, technical, and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your data.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the retention period expires, we will securely delete or anonymize your data.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze site traffic and usage
- Enhance user experience
You can manage or disable cookies through your browser settings, but this may affect the functionality of our site.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us at:
SelHomes
Email: legalteam@selhomes.com
Phone: +233 54 878 2309
Address: 32 Belebey St, Ashongman Estates, Accra.
You also have the right to lodge a complaint with the Data Protection Commission of Ghana if you believe your data has been mishandled.